1. Acceptance of Terms
Welcome to Sellorie ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of the Sellorie AI-powered voice agent platform and related services accessible through https://www.sellorie.com/ (the "Service").
By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.
2. Description of Service
2.1 Platform Overview
Sellorie provides an AI-powered voice agent platform that enables businesses to:
- Create and deploy automated voice agents for customer interactions
- Handle inbound and outbound voice calls
- Manage appointments, orders, and customer inquiries
- Integrate with calendar systems, CRM platforms, and other business tools
- Process voice recordings and generate transcripts
- Automate customer service workflows
3. Eligibility and Account Registration
To use the Service, you must be at least 18 years of age, have the legal capacity to enter into these Terms, represent a legitimate business entity (for business accounts), and comply with all applicable laws and regulations.
4. Acceptable Use Policy
4.1 Permitted Uses
You may use the Service for legitimate business purposes, including customer service and support, appointment scheduling, order processing, information dissemination, and lead generation.
4.2 Prohibited Uses
You may not use the Service for illegal activities, harassment, spam, fraud, privacy violations, system abuse, intellectual property infringement, robocalls, or telemarketing violations.
5. Service Plans and Billing
Service is provided through various subscription plans with different features and usage limits. Subscription fees are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law.
6. Voice Data and Privacy
You are responsible for obtaining proper consent to record voice calls and must comply with applicable recording and consent laws. We process voice data to provide transcription and AI services while implementing industry-standard security measures.
7. Limitation of Liability
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.
8. Termination
You may terminate your account at any time. We may terminate your account for violation of these Terms, non-payment of fees, or fraudulent activity. Upon termination, your access to the Service will cease and data may be deleted according to our retention policy.
9. Contact Information
For questions about these Terms or the Service, contact us at:
Email: legal@sellorie.com
Website: https://www.sellorie.com/
© 2025 Sellorie. All rights reserved.