Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Sellorie ("Company," "we," "us," or "our") governing your access to and use of the Sellorie platform, including any related software, services, and documentation (collectively, the "Services").

BY ACCESSING OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICES.

If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Description of Services

Sellorie provides a software-as-a-service platform designed for service businesses, offering:

• Operations management and job tracking
• Inventory control and stock management
• Voice Engine for automated call handling and appointment booking
• Analytics and business intelligence reporting
• Customer relationship management tools

3. Account Registration and Security

3.1 Account Creation

To access certain features of our Services, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

3.3 Account Restrictions

You may not share your account credentials with third parties, create multiple accounts for abusive purposes, or use another user's account without permission.

4. Subscription and Payment Terms

4.1 Fees and Billing

Access to certain Services requires payment of fees. You agree to pay all applicable fees as described in your subscription plan. Fees are non-refundable except as expressly set forth herein or required by law.

4.2 Automatic Renewal

Subscriptions automatically renew for successive periods unless cancelled before the renewal date. You authorize us to charge your designated payment method for renewal fees.

4.3 Price Changes

We reserve the right to modify our pricing with 30 days' advance notice. Continued use of Services after a price change constitutes acceptance of the new pricing.

4.4 Taxes

You are responsible for all applicable taxes, except those based on our net income. If we are required to collect taxes, they will be added to your invoice.

5. Acceptable Use Policy

You agree not to use the Services to:

• Violate any applicable laws, regulations, or third-party rights
• Transmit malware, viruses, or other harmful code
• Interfere with or disrupt the integrity or performance of the Services
• Attempt to gain unauthorized access to any systems or networks
• Engage in any fraudulent, deceptive, or misleading activities
• Harass, abuse, or harm another person or entity
• Collect or store personal data about others without authorization
• Use the Services for any illegal or unauthorized purpose
• Reverse engineer, decompile, or disassemble any aspect of the Services
• Resell or redistribute the Services without authorization

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Services, including all content, features, and functionality, are owned by Sellorie and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Services without our written consent.

6.2 Your Content

You retain ownership of any content you submit to the Services ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content solely for the purpose of providing and improving the Services.

6.3 Feedback

Any feedback, suggestions, or ideas you provide regarding the Services may be used by us without any obligation to you.

7. Data and Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You acknowledge and agree that:

• You are responsible for maintaining backups of your data
• You have obtained all necessary consents for any personal data you process through the Services
• You will comply with all applicable data protection laws

8. Voice Engine Terms

If you use our Voice Engine features, the following additional terms apply:

• You are responsible for complying with all applicable telecommunications laws and regulations
• You must obtain proper consent before recording calls where required by law
• You agree not to use the Voice Engine for illegal telemarketing or spam calls
• Call recordings and transcripts are stored securely and subject to our data retention policies
• We are not responsible for the content of automated responses or any errors in transcription

9. Service Level and Availability

We strive to maintain 99.9% uptime for our Services. However, we do not guarantee uninterrupted access and may perform maintenance that temporarily affects availability. We will provide reasonable advance notice of scheduled maintenance when possible.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time with reasonable notice.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THE SERVICES IS AT YOUR OWN RISK.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SELLORIE, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of (or inability to access or use) the Services
• Any conduct or content of any third party on the Services
• Unauthorized access, use, or alteration of your transmissions or content
• Any other matter relating to the Services

OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRIOR TO THE CLAIM OR (B) $100.

12. Indemnification

You agree to indemnify, defend, and hold harmless Sellorie and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services.

13. Termination

13.1 Termination by You

You may terminate your account at any time by contacting us or using account settings. Termination does not entitle you to any refund of prepaid fees.

13.2 Termination by Us

We may suspend or terminate your access to the Services immediately, without prior notice or liability, for any reason, including breach of these Terms.

13.3 Effect of Termination

Upon termination, your right to use the Services will immediately cease. You may request a copy of your data within 30 days of termination, after which we may delete your data.

14. Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

14.2 Arbitration

Any dispute arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Delaware, and judgment on the award may be entered in any court having jurisdiction.

14.3 Class Action Waiver

YOU AND SELLORIE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Sellorie regarding the Services.

15.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

15.3 Waiver

No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

15.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

17. Contact Information

For questions about these Terms, please contact us: