Sellorie - AI Receptionist That Never Sleeps

1. Introduction

Welcome to Sellorie ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice agent platform and related services accessible through https://www.sellorie.com/ (the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

Account Information: Name, email address, phone number, company name, billing information
Voice Agent Configuration: Custom prompts, business information, menu items, pricing, operational hours
Communication Preferences: Notification settings, language preferences
Support Communications: Information you provide when contacting customer support

2.2 Voice and Call Data

Call Recordings: Audio recordings of voice interactions with your AI agents
Call Transcripts: Text transcriptions of voice conversations
Call Metadata: Call duration, timestamps, phone numbers, call outcomes
Customer Information: Names, contact details, and preferences collected during calls

2.3 Automatically Collected Information

Usage Data: How you interact with our platform, features used, session duration
Device Information: IP address, browser type, operating system, device identifiers
Log Data: Server logs, error reports, performance metrics
Cookies and Tracking: Data collected through cookies and similar technologies

3. How We Use Your Information

3.1 Service Provision

Operate and maintain the Sellorie platform
Process voice calls and generate transcriptions
Manage appointments and customer interactions
Provide customer support and technical assistance

3.2 Service Improvement

Analyze usage patterns to improve our AI models
Develop new features and enhance existing functionality
Monitor system performance and reliability
Conduct research and development

4. Information Sharing and Disclosure

4.1 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for monetary consideration.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in cloud hosting, payment processing, customer support, analytics, and marketing services.

5. Data Security

We implement industry-standard security measures including encryption of data in transit and at rest, regular security assessments, access controls, secure data centers, and employee training on data protection.

6. Data Retention

Account Information: Retained while your account is active and for up to 7 years after closure
Voice Recordings: Stored for up to 2 years unless deleted earlier per your request
Call Transcripts: Retained for up to 5 years for service improvement
Usage Data: Anonymized and retained for up to 3 years

7. Your Rights and Choices

You have the right to access, correct, delete, and port your personal data. You can also object to certain processing activities and manage your communication preferences.

8. Contact Information

For privacy-related questions or to exercise your rights, contact us at:

Email: privacy@sellorie.com

We will respond to privacy requests within 30 days (or as required by applicable law).